|
Covid-19 Updates
Important Update
To Our Loyal Customers:
Being down another Sales Technician due to the pandemic, we’ve had to reconsider our service hours. While our online store, The Z Store.com, is always open, our phone center and showroom in Orange, CA will now be closed on Sundays & Mondays. We will remain open Tuesday through Friday, from 9am to 5pm, and on Saturdays from 9am to 1pm. This will allow our staff to ship more orders on time, and respond to your inquiries faster. Thank you for your understanding.
Your Motorsport Team
|
Important Update, March, 2021
To our loyal customers: We are down two Sales Technicians, but working hard to service your needs. Our team members will get orders out as quickly as possible, however there may be delays in processing your order, answering your email, or returning your phone call. Please accept our apologies for this inconvenience, and thank you for your patience as we all work through this difficult season together. Stay safe!
Your Motorsport Team
To Our Loyal Customers:
Our apologies if you have experienced a delay in receiving your order, an answer to your email, or a longer-than-normal wait on hold when calling us.
This is an extraordinary time for the auto restoration parts industry. The supply chain interruptions have been substantial. Additionally, the demand for products has never been higher. We’re working hard to increase inventory and reduce turn-around time for the parts you want.
We have also lost some valuable team members due to the challenges of the pandemic. Our website hiring announcement has attracted some wonderful applicants, and we’ll be back to full strength soon.
In the meantime, please know that we’re doing everything possible to make sure you receive the customer service you deserve. Thank you for your patience and your business.
Your Motorsport Team
|
For Internet or Phone orders:
TheZStore.com will remain open, as will most of our suppliers, so we hope to continue to ship orders as normally as possible. If you need to contact us, you can still do so by email or phone, at info@motorsportauto.com, or (800)633-6331 (or (714)639-2620 for international or cell phone calls).
U.S. Postal Service international service disruptions:
The USPS has announced that there are a number of countries they are temporarily suspending service from. You can check the latest list and updates at https://about.usps.com/newsroom/service-alerts/international/welcome.htm.
Shipping Carriers Update:
Both USPS and FedEx are now stating that there may be service delays, and normal shipping times are not guaranteed. You can check for updates from FedEx at https://www.fedex.com/en-us/coronavirus.html, and USPS at https://www.usps.com. Thank you.
For In-Store Curbside Pickup:
Due to restrictions enacted by the State of California because of the Covid-19 virus, we're temporarily modifying our brick and mortar showroom procedures, at 1135 W Collins Avenue in Orange, CA. If you come to our physical showroom to order parts, you'll need to call us at a special number (displayed at our door) when you arrive. We'll process your order over the phone immediately while you wait. You'll need to pay by credit card (show your ID and credit card (Note: debit cards can also be used as a credit card)), or PayPal (show your PayPal email), or Cash (exact change only), and we'll place your parts and receipt in an outdoor "curbside pick up area" for you.
We apologize for the inconvenience. Thank you for your patience as we all work through this time together.
Your Motorsport Team.
| |
