About
Motorsport
Auto
Thanks to you, we are in our 25th year of providing Z-Car
enthusiasts the greatest selection of parts and accessories in the
world. Your business is very important to us. Our dedicated
professionals are always available to answer any questions you may have
and help you find the parts you are looking for. Our goal is to always
have the "world of Z's" at your fingertips!
You can count on Motorsport. Our prices can't be beat, we ship orders
promptly, and because we're Z-Car experts, we provide the technical
support you need to make your project a success. We are all Z-Car
enthusiasts. Most of us have Z's of our own, and the rest of us are
looking! Our customers keep coming back because we do things differently.
The Z
Store showcases some of our most popular items, however space limits us
from listing every part we carry. If you don't see a part you want, we
want to know about it! We are also more than a supplier of parts and
accessories. Every spring, we host the largest annual Z-Car show in the world,
the Z Car
West Coast Nationals, with over 500 Z-Cars in attendance, and thousands participating in an
exciting 3 day event. Our team sells more parts, because we sell more
than just parts!
Thanks for your
patronage!
Ken & Greg Smith,
and your entire Motorsport Staff
Contact:
If you have any questions about Motorsport Auto, The Z Store, our
privacy policy, our parts, our websites, or anything else, please contact us.
Store
Information and Policies:
Trust:
Motorsport understands the need to have confidence in the company you
are shopping online with. That is why at the bottom of every page of The
Z Store you can see our Geotrust™
True Site™ Credentials. Click on the True
Site™ banner to see our True Site™ information.
Privacy & Security: Motorsport Auto values your privacy. We never have and never will sell
or rent your personal information. Many of our online competitors ask
you to email them if you don't want your information shared with
"select partners". We can just tell you confidently right up
front, this isn't going to happen at Motorsport. We are so
concerned about your security, we only collect your
credit card information online using Secure Sockets Layer
(SSL) protocol. For additional security, your credit card information is
NOT stored on our web server. The actual processing
of your credit information, which is far more risky, is done securely offline.
Taxes & Duties:
Orders that are shipped to California are taxable. Canadian
and all other non-US taxes, customs, duties, or other fees and charges
will NOT be listed on your order. These are the purchaser's sole
responsibility with his respective government.
Pricing:
Prices shown are subject to change. If any prices change that are
different than what is reflected on your order, we will contact you with
any changes prior to charging your credit card.
Back
Orders: We do our best
to anticipate our customer's demand for parts. However at times, we may
be temporarily unable to procure some items due to delays from our
suppliers. If your order has back ordered items, your sales technician
will let you know of that and offer options when they contact you.
Special
Orders:
Certain items may be sold on a special order basis. We are
happy to provide them, but they must be pre-paid and are not returnable.
If you require an item you do not see in any of our online or print
catalogs, just give a sales technician a call at (800)633-6331.
Pictures & Diagrams:
The pictures and diagrams shown in The Z Store are general
representations. Details are often updated throughout the year and may
vary from the photos or diagrams shown. In addition, many products cover
several years and may not be an exact representation of your exact year
& model. Many diagrams also show groups of parts which may or may
not be included with items on the corresponding pages. In addition, know
that electronic color representation will vary depending on varying
monitors and monitor settings. We do our best to make sure the color
shown on most monitors is as close as possible to what you will see when
your part arrives. Please ask us if
you have any questions about the images and diagrams in The Z Store.
Warranties:
All items are warranted to be free from defects in materials and
workmanship at the time of shipment to you. Many parts are backed by the
limited warranty extended by the parts manufacturer. Parts returned for
warranty will be exchanged or credited at our option. Motorsport, or the
parts manufacturer, will not back warranty requests due to shipping
damage, improper handling or installation, abuse, neglect, accidents, or
competition use. Warranty claims apply to the parts only, and do not
cover labor, installation, towing, shipment, or other incidental
charges.
Returns:
Returns are a part of doing business. A no hassle return policy such as
we have here at Motorsport, is an important part of good customer
service.
1. PLEASE CALL US BEFORE RETURNING ANY ITEM. Most problems can be solved
with a telephone call.
2. All items returned must be in unused condition, and in the original
packages.
3. We cannot accept returns on electrical or emission control parts,
books, manuals, tools, and certain competition items.
4. You will be issued a return authorization (R.A.) number. This number
allows us to track and process your return quickly and efficiently.
Write the R.A. number on the outside of your return package, include a
copy of your original invoice, and return the package within 10 days of
the receipt of your R.A. number. We will not accept any returns without
an R.A. number.
5. Carefully package and insure all items for their full value. Lost or
damaged parts cannot be exchanged or refunded.
6. Return packages must be sent prepaid directly to our address. We do
not accept packages returned to us by Greyhound or other shippers that
require us to make terminal will calls. Any return sent C.O.D. will be
rerouted back to you by your freight company.
7. Refunds will be issued in the same method of payment used for the
original purchase.
8. Parts returned on a non-exchange basis are subject to a 20%
restocking fee.
9. No returns will be accepted after 30 days.
Legality:
Not all of the products listed in The Z Store or sold from Motorsport
Auto are street legal in all areas. We can not guarantee the legality of any
specific part. Many parts are designed for use only on off-road (racing)
vehicles. Check with
your local law enforcement agency and/or Department of Motor Vehicles to
assure the parts you are interested are legal in your state or locality.
If you have any question about the part in question to see if they meet
the requirements of your area, just give us a call.
If you have any questions about our store terms, just give us a call at (800)633-6331.
Payment Information:
Payment
Types:
Credit Cards:
We accept Visa, Master Card, Discover, and American Express. Your credit
card will not be charged until your order is ready to ship. You may also set up your order as a Check payment, and subsequently send in your
check to complete the order processing.
PayPal:
We accept PayPal for all transactions. If you choose PayPal, your
payment will be processed before your order is sent to us.
Personal Checks: Checks must be imprinted with your full name and
address. No temporary or un-printed checks can be accepted. Most
personal checks can be approved immediately, however in the event that
your check can not be approved, it will be deposited, and it must clear
prior to processing your order.
Electronic Checks: You can pay by Electronic
Check through Paypal.
Note For Debit Cards:
Please note that Banks
impose a daily limit on Debit Cards. We will charge your card when your
order ships. If other charges that day put you over your limit, your bank will decline our charge, and your order will be
delayed while we attempt to contact you. Orders delayed by declined charges are subject to loss of reserved inventory to the next order pending. Therefore
be certain your card will take the charges, regardless of the shipment day.
Note For Checks: Choose the
"Pay With Check" option if you wish to mail us a physical check. When we
process your online order, we will set up a quote for you, and then contact you with a confirmation number.
Then you can simply mail your check in, noting the confirmation number, and your
order can process immediately when your check arrives.
If you have any questions about your payment, just give us a call at (800)633-6331.
Shipping
Information:
Deadlines
for Air Shipments: Air shipment order requests must be submitted by 12:00 Noon Pacific Time to be eligible for same day shipping.
All shipments are subject to parts availability. For urgent air orders, we recommend calling (800)633-6331 to process your order immediately over the phone with one of our Sales Technicians.
Federal Express Air
Shipments: A FedEx Priority shipment on Friday should not be expected until Monday. FedEx states that Priority shipments should arrive by 10:30 a.m. in most areas of the US. For shipments out of the US, you can call us, or just complete your order and we will contact you. Please note that the FedEx shipping cost estimator
that will calculate the air shipment charge on the following page is just that, an estimation.
These amounts vary depending on actual package size (dimensional weight).
Although generally close, some quoted amounts may have to be adjusted,
often due to
the part sizing and packaging limitations detailed below.
Post Office Shipments: Priority
Post office shipments (not available on all parts) will take 2-3
business days to arrive, and are subject to the "Deadlines for Air
Shipments" information above. Parcel Post shipments (not available
on all parts) will take 7-10 business days to arrive. All shipment times
depend on parts availability.
Federal Express Ground Shipments:
Ground Service generally takes 3-5 days in the western states, 4-7 days in the central states, and 5-8 days in the eastern
states, depending on location. Weekends and Holidays
do not count.
Military Addresses: For AE, AP, and AA, choose the
APO shipment listing (small packages will show Priority Mail and Parcel Post
options and amounts). For all other packages, we will contact you with a
shipping amount. Also note that there are size limitations for USPS
shipments. If your package is too large for the military post office, we will inform you that you must make arrangements
for shipment to a street address.
Overseas Shipments:
For
shipments outside of the US, the shipping amount on your order will show
zero. We will contact you with a shipping
estimate after we receive your order. To get the shipping estimate ahead of time
simply contact us.
Limitations:
All non-ground service shipment estimates are subject to dimensional weight corrections per the carrier. We will contact you
if there are any adjustments needed.
Large Parts: If the part you ordered stated "Freight Line Shipment", your package is too large for UPS or FedEx. We will get the best possible Freight Line Quote to your location, and inform you of that Freight amount before we ship your order.
This amount WILL NOT SHOW on your online invoice but will be part of your total payment prior to shipment. When we contact you with the shipping amount, you will choose to proceed with the shipment
then. Freight Line Shipment will apply to all hoods, fenders, and similar large items, on
many aero styling body parts. If your order doesn't include one of the parts stating "Freight Line Shipment", but that is the only option shown, your total item weight is too large for the online estimator, and we will have to configure your shipping when we
receive your order, and let you know.
Software Limitations: Unfortunately shipping software is not able to "understand" that a starter, for instance, can not be shipped in the same box as a radiator, since the radiator would be irreparably damaged! It will always assume one box for your entire shipment. So in many cases, we may have to send your order in multiple boxes, which may result in a larger final shipment total. In the same way, an order for 3 dash covers will rate at 90lbs. since each cover separately is one oversized package, when actually all three can fit in one oversize package, and be rated at only 30lbs. If this is the case on your shipment, we would then be contacting you with the lower shipment total. Either way, a Motorsport representative will contact you with any such changes.
Shipping
Damage:
Under Federal law, all packages become the freight company's
responsibility upon our delivery to the carrier; therefore, any shipping
damage claims must be made to the freight company. INSPECT YOUR ORDER
CAREFULLY BEFORE SIGNING FOR IT. Note any irregularities or damage on
the freight receipt. If the package is in good condition, open it
immediately and check for hidden damage. Hidden damage must be reported
to the freight company without delay. Freight companies will not honor
late claims, even if they are at fault. Retain the original shipping
carton and packing materials. Do not return damaged items without prior
approval. The freight company will not be responsible for the damaged
items if you send the items back to us. Since they cannot reimburse you
the freight, you will be out the money.
Shortages:
PLEASE OPEN YOUR ORDER IMMEDIATELY UPON RECEIPT. We take great care to
make sure that everything you've ordered is shipped. However, if you are
shorted a part, please do the following:
1. Check your invoice for back ordered items. These will be shipped
separately.
2. Inspect the packing inside the box as small items can become mixed-up
with the packing, safely inserted inside the package of a companion
part, or even securely taped to another part. All is done for protection
during shipment.
3. Check for splits, cracks, or tears on the outside of the box. Call
the shipping company immediately and report the shortage.
4. All shortages that are our responsibility must be reported within 14
days of shipment to you.
If you have any questions about your shipment, just give us a call at (800)633-6331.
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